MyezH2O

A portal to track status of bottle filling stations.

Elkay filtered ezH2O bottle filling stations reduce lead and other harmful contaminants, delivering clean water and sustainable design. It provides a rapid fill of drinking water to quench thirst and minimize plastic bottle waste in the environment.

MyezH2O is an online portal that allows users to track their bottle filling stations, view unit diagnostics and filter status, manage media and graphics content, and manage their accounts. The app is ideal for businesses that use bottle filling stations across large establishments such as gyms, schools, and airports to track the number of bottles saved as well as receive reminders when a filter needs to be changed to keep the water clean and filtered.

This is meant to be a solution to make environmentally friendly ways to stay hydrated easy to come by, saving environmental resources and money!

Tools Used: Sketching Board, Photoshop, Figma

What are we designing?

The ezH2O bottle filling station ecosystem operates at the intersection of public health, sustainability, and facilities operations. Organizations such as schools, airports, and businesses must provide safe, filtered drinking water while maintaining distributed infrastructure and demonstrating measurable environmental impact.

Discovery focused on how facilities and sustainability teams manage bottle filling stations across large campuses with limited time and fragmented data. While stations generate rich sensor data, teams needed clearer ways to understand system health, prioritize maintenance, and track sustainability outcomes such as bottles saved and water consumption.

This phase examined the operational realities, decision-making pressures, and system constraints shaping daily workflows. Insights informed how the myezH2O portal could serve as a central orchestration layer, enabling proactive maintenance, clearer visibility, and confident sustainability reporting at scale.

What are the systems, channels and touchpoints involved?

The ezH2O ecosystem connects physical hydration infrastructure, digital management systems, and operational workflows into a single end-to-end experience. Bottle filling stations generate real-time usage and filter data through embedded sensors, which flows into the myezH2O management portal as the central orchestration layer. From there, maintenance managers interact with dashboards, alerts, and map-based views to monitor station health, plan maintenance, and track sustainability impact.

Who are the people we are designing for?

The ezH2O portal is designed for school facilities and maintenance managers responsible for keeping hydration infrastructure safe, operational, and compliant across high-traffic campus environments. These users balance daily maintenance demands, health and safety accountability, and sustainability reporting, often across multiple buildings with limited time and resources. They need clear, actionable visibility into system health, proactive alerts that prevent issues before they escalate, and simple ways to demonstrate environmental impact to administrators and stakeholders. The experience prioritizes speed, clarity, and confidence, enabling maintenance teams to stay ahead of problems while ensuring students have reliable access to clean, filtered drinking water.

What is the signer experience flow look like?

The ezH2O user flow guides maintenance managers from campus-level awareness to unit-level action, combining dashboards, spatial views, diagnostics, and direct ordering into a single, cohesive experience. The flow minimizes friction, prioritizes clarity, and supports proactive maintenance—ensuring clean water access, reduced plastic waste, and lower operational costs at scale.

What is the Hi-fidelity design?

The ezH2O portal was designed using Elkay’s established brand guidelines and design system, ensuring visual consistency across physical products, digital touchpoints, and customer-facing experiences. Color, typography, iconography, and spacing were applied systematically to support clarity, accessibility, and fast scanning in data-dense views. High-fidelity screens translate complex operational and sensor data into clear, action-oriented interfaces, using color-coded status indicators, hierarchy, and familiar interaction patterns to reduce cognitive load. The result is a polished, trustworthy experience that reinforces Elkay’s brand while enabling facilities teams to move confidently from insight to action.

Operational Visibility & Proactive Maintenance

Together, these features provide maintenance teams with clear, actionable visibility into the health and performance of bottle filling stations across an entire campus. Location summaries, map-based views, hover snapshots, and detailed diagnostics work in concert to surface issues early, reduce cognitive load, and support faster, more informed decisions—enabling teams to shift from reactive fixes to proactive maintenance while reliably delivering clean, filtered water at scale.

Key Takeaways

  • Clarity at scale enables proactive operations

    Translating complex sensor data into clear, glanceable signals allowed maintenance teams to identify issues earlier and prioritize work confidently across large campuses.

  • Integrated workflows reduce friction and response time

    Bringing monitoring, diagnostics, and filter ordering into a single, cohesive flow shortened the path from insight to action and reduced operational overhead.

  • Measurable sustainability strengthens trust and impact

    Making bottles saved and water consumption visible turned sustainability into a tangible, reportable outcome—supporting compliance, accountability, and long-term decision-making.